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SHOPPING CART SIDE ERROR MESSAGES
Including checkout / gateway error messages
There were 17 questions found in this category:
  1. "The cart changes the quantities back to what they were when the shopper clicks ‘back’ in the cart, after doing an ‘update’ in the cart."
    Short Answer: Please see related question(s). Detailed Explanation:  

  2. "When checking out, it is not asking for a payment method type (e.g. credit card). This does not happen all the time though."
    Short Answer:This is not a bug.   This happens if the order's grand total is $0.  If the order is $0, you do not need to  collect payment; that is why the checkout does not ask for a payment type in this case. One other possible reason that a payment option is not appearing is th...

  3. "When the shopper is checking out, while paying with a credit card, the order fails and they get an error message, and/or I get an email message."
    Short Answer: Most  error messages are self-explanatory to the shopper such as “That credit card is  expired.”  When it is not clear what the  message is, then in 99% of the time, you will need to ask your gateway provider  (or check their documentation).  If ALL order ...

  4. Error "This page contains both secure and nonsecure items. Do you want to display the nonsecure items"
    Short AnswerThis error occurs with Internet Explorer.  It is usually caused by having the incorrect HEADER code pasted into your secure pages (Checkout page, Customer Account page, etc...).  You probably have the Standard Header Code in there, but you need to replace this with the secure v...

  5. Error message “If you would like to increase the quantity of an item, please change the amount in its QTY box, and then click the Update Button.“ happens when the shopper clicks ‘back’ or ‘reload/refr
    Short Answer: This is the nature of web technologies. And the way our cart can be implemented the way it is (using POST/GET, etc…). To prevent this from happening, keep the navigation simple and easy to use, and possibly have a message in the cart to instruct them. Detailed Explanation: Be...

  6. Error: "No Account Exists for the Email Address You Entered"
    Short AnswerThis problem was seen when the Customer Account code was setup incorrectly. This code should be on its own page, and not be included on other pages such as the catalog, or cart page. This design is to enable the login to be secure, without slowing down your website too much (secure SSL...

  7. “I am getting a blank page when I view my store (e.g. catalog, cart, login, etc…). Nothing is appearing.”
    Short Answer:Similar questions:"I cannot see the shopping cart or catalog pages on my website""I do not see product pages on the web site"
    In other words:  One of my shopping cart, catalog, checkout, or other page containing some shopping cart software code on it (e.g.  catalog,cart, or...

  8. “I get an error about insecure or non-secure images, during the checkout.”
    Short Answer:There are a couple reasons why this can occur.  The first reason is by far the most common.  Your images are not being referenced securely (this seems to only be a problem in IE).    The secure checkout code was not properly copied and pasted into the checkout page....

  9. “NONE of my shoppers can order anymore on my store.”
    Short Answer: This can also happen if you have setup your store for the first time and cannot get test orders to go through.  If ALL order attempts are failing, then it is usually because you (or someone in your organization) have changed your password in your gateway account, but forgot to upd...

  10. “The shopping cart / catalog does not appear anymore to only certain shoppers”
    Short Answer:The shopper should see an error instructing them to enable JavaScript. 
    If you do not have the header codes setup correctly (meaning you do not havethe NOSCRIPT section in it), then this error may not appear.If you have recently moved the location of your catalog/cart pages, th...

  11. “The shopping cart is empty every time a shoppers tries to add an additional Item to their cart.”
    Short Answer: In other words, a shopper is unable to add more than one product to the shopping cart.

    This occurs when cookies are disables on the shopper’s browser, since our shopping cart uses cookies to keep track of the contents of each shopper’s cart.

    To resolve ...

  12. “The shopping cart will not successfully complete a credit card order.”
    Short Answer:Steps to troubleshoot:Place an order with a  credit card.  Does it happen with only one credit card?  If so, then this is probably a problem with the credit card such as a card that card is over the limit, expired, or they are using the wrong address. If it happens with a...

  13. “The SSL certificate, or secure certificate (Thawte) shows as being expired.”
    Short Answer:This error only happens with Internet Explorer, but works fine in other browsers such as Firefox.Detailed Explanation:In the code for  your checkout page, change:  USMYTE7   to[SSL_CODE]Don’t forget to include the brackets ...

  14. “When checking out, the page says ‘You are about to leave a secure Internet Connection.”
    Short Answer: Possible causes include: Missing images from the secure page. References to images/files that are not secure.  Use of Microsoft FrontPage's WEBBOT.  An improperly coded JavaScript on your page (JavaScript does not work well on secure pages unless the script was sp...

  15. “When I change certain settings (SETTINGS tab) in the manager, such as color, font, stylesheet, and the number of Items to display per row, it does not appear to update on the store on the website.”
    Short Answer: To  keep your online store as fast as possible, some of the styles/settings information  is stored in the browsers session.  In  short, the browser is a little handicapped in this area, so you simply need to  force the browser to refresh/delete it.  The ea...

  16. “When I try to view a certain page, the page is blank, but most/all of my other products show up fine.”
    <h2>Short Answer:</h2>
    <p>This is probably due to your product having too many  attribute combinations, while using the inventory feature.&nbsp; To be sure that this is really the reason for  the error, you will see the error in two places:&nbsp; First, in the ...

  17. “When someone adds something to their shopping cart, it adds more than one (usually two, and viewing the shopping cart with Internet Explorer).”
    Short Answer: We have only seen this occur twice.  It can be fixed by doing one of the following:   Moving the Header code on your shopping cart page lower to just before the closing “</HEAD>” tag in your HTML. removing, or commenting out the line similar to <META HTTP-E...