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ORDER MANAGEMENT
Ordering functionality can be found under the SETTINGS category
There were 11 questions found in this category:
  1. "How can I accept credit cards in my online store, and how do I set it up?"
    Short Answer:If you would like to know how to connect your shopping cart to the gateway, please see  the related questions below.

    There are basically a few steps  involved in accepting credit cards online.   Here is a flowchart of how the pieces all connect:Website/Shoppin...

  2. "I can't see the order details on any of my orders, in the manager."
    Short AnswerPlease see the related question(s)Detailed Explanation

  3. "In the customer’s email receipt, the order details are blank, empty, or transparent, or very hard to read because the font is so light."
    Short Answer:This is also true for when viewing the orders within the manager.This is because your checkout page settings has a light  color (e.g. white), and these same settings get used on email confirmations, as  well as on the order details in the manager’s ORDERS page.Detailed Explana...

  4. "What is the difference between CANCEL ORDER, and DELETE ORDER ?"
    Short Answer:These  are very similar, yet with the difference that cancelling an order restocks  inventory.Detailed Explanation:In other words,  you should click “cancel order” if you want to restock the inventory associated  with that order. So, if you are not using inventory tr...

  5. "Why does the UPS thermal printing feature not work ?"
    Short Answer:The thermal label feature is only supported by the Internet Explorer browser, some versions of Netscape, and Microsoft Windows (not Mac).Detailed Explanation:For a complete explanation, please see UPS.com website for more: http://www.ups.com/content/us/en/shipping/help/create/labels/tec...

  6. Why are my orders not marked as paid ?
    Short Answer:It is usually due to one of the following:The payment type was check, money order, or some other manual payment method.Your store is not connected, or configured to use a gateway (a.k.a. real-time credit card processing).Detailed Explanation:If your store is set to accept physical check...

  7. “How do I synchronize my order information with QuickBooks (by Intuit) ?”
    Short Answer:Generally  speaking, it is important to understand that there are various ways to  synchronize with QuickBooks, in regards to order data, and processing credit  cards.  Downloading data from your gateway into  QuickBooks; and downloading your exported orders fro...

  8. “I don’t seem to be getting all or some of the order emails (order confirmations) whenever someone places an order.
    Short Answer: First, be sure that it is not simply a slow delay in your email—sometimesemail systems can be delayed by minutes, or hours in bad cases.If it’s not a delay in the email, then in most cases (not all) this  is a problem by your email provider (e.g. Gmail, Yahoo mail, Hotmail.com).&n...

  9. “I need to issue refunds, or partial refunds, exchanges, etc...”
    Short Answer:This must be done through your gateway’s terminal (virtual terminal). Please consult your gateway for further details.  You can use the order manager to update order status to keep track of such events.Detailed Explanation:Processing partial refunds through the manager is not avail...

  10. “It seems that there are orders missing on my orders list, regardless of whether I am browsing, or searching my orders”
    Short Answer: This can be caused by a couple of things.Hidden status in the manager.This is an order which never got completed by the shopper, and is by design.
    Detailed Explanation: These settings (sort, and statuses to show) can be found on the orders page.Be sure you have all the statuses ena...

  11. “Some of the items in the orders I get are for $0.00, but this should not be possible.”
    Short Answer:This happens when you have set your regular price or your sale price for an Item to $0.00.  If you do not want to sell it for $0.00, then please make the required changes.Detailed Explanation:Go to the “Products” page and then “Edit Item List,” then delete any of the $0.00 prices y...