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ITEMS (Products/Services)
Items you are selling
There were 18 questions found in this category:
  1. "After I change/upload a new image for one of my products, the image does not appear to update, until I refresh/reload the page."
    Short Answer: Refresh/reload  the page.  This is a bug/limitation in  Internet Explorer, Firefox, and other browsers, and not a bug with  Veracart.  Internet Explorer  does not refresh pages.Detailed Explanation: To refresh a  page, press the refresh, or...

  2. "How can I add options, attributes, or variations, to my products?"
    Short Answer: Similar questions:“How do I create an attribute group?”
    “How do I use attribute groups?”For example, I sell shirts and I carry them in several colors, and several sizes.  I even would like to allow the shopper to be able to add custom text for monogramming on a couple shirts in...

  3. "How do I allow customers to add gift messages, and information about the gift recipient?"
    Short Answer There are a couple ways to do this. At the order level (meaning one message, and one recipient for the entire order) or at the item level (meaning each item can have a gift message). Doing it at the order level makes the most sense in most cases. It is much easier to manage, and much ea...

  4. "How do I sort products / categories in the store catalog, or in the manager ?"
    Short Answer: Since people often confuse these questions, we compare them side-by-side so you can easily understand the difference.  "How do I sort, or change the order of, the categories on my store front (website) ?"
      "How do I sort, or change the order of, the products on my store ...

  5. "I have updated the price of an Item in my store, but when I go and look at my shopping cart, I don't see that the new prices are there; I just see my old prices."
    Short Answer: This is by design to avoid confusing shoppers that are already shopping on  your site.  It is based on the shoppers session, and will correct itself  once the shopper's session ends (timeout, or purchase is made, or cookies reset).  Detailed Explanation: Why this wo...

  6. "What functionality will I be losing if I use my own catalog / product pages?"
    Short Answer: In most cases, you will not need to manually create product pages, and “Add to cart” type buttons on your website since the software normally creates the catalog (e.g. category and product pages) for you.  There are rare exceptions where you might want to build your...

  7. “How can I add a text, images, descriptions, html, or other things to the top of one of my categories (item list)?”
    Short Answer: You  need to add a description to your Category header.  A header can be added to the specific Category under the Category’s advanced settings.  However, there  is currently not an option to add a footer here.Detailed Explanation: Go  to PRODUCTS > List Cate...

  8. “How can I add formatting to my product descriptions?”
    Short Answer: There are a couple ways to do this.  Our built in stylesheets can easily control the overall font styles, colors, and sizes. More advanced formatting, such as bullet lists, tables, etc… can be done with HTML and css. In  product descriptions, category headers, and many other ...

  9. “How do I setup wholesale, reseller, distributor, preferred member, B2B, or other special member pricing ?”
    Short Answer:Use our member pricing system.  This system allows what we generically refer to as “members” to login to your website, and then browse the catalog just like a regular shopper would, except now the pricing is customize according to their membership level.  In this way, they can...

  10. “I have made my own product pages, and just want to add an “Add to Cart” or “buy now” buttons to my pages.”
    Short Answer: In other words, “I already have my own catalog (or product pages), and just want to use Veracart for the shopping cart.” This can be done, but please remember that you will lose a good amount of functionality.  Please see the related article to see exactly what...

  11. “I want to create a link on my website that goes to a certain Category/product page”
    Short Answer: There are various reasons when you might want to do this; For example, you are advertising certain products on your homepage and want to link directly to them.  Or perhaps, you would like to bypass our automatically generated catalog partially/completely; either because you c...

  12. “I want to sell a certain product where its inventory is shared among multiple products throughout my store.”
    Short Answer You might classify this as a “product builder” or “product assembly.” This is best handled by using our “packages” feature. Packages are essentially a group of products. This is ideal for when you are selling a product made of various components, and each component has a limited invento...

  13. “Some of the items in the orders I get are for $0.00, but this should not be possible.”
    Short Answer:This happens when you have set your regular price or your sale price for an Item to $0.00.  If you do not want to sell it for $0.00, then please make the required changes.Detailed Explanation:Go to the “Products” page and then “Edit Item List,” then delete any of the $0.00 prices y...

  14. “The 'large' image for my product(s) is not very large. How can I enlarge it, or make it bigger?”
    Short Answer: The two most fundamental considerations before uploading pictures for your products are these:  1st set the default sizes of your product images should be set.  2nd – your original image file must be equal to, or greater than the output size (dimensions).Detailed Explanation:...

  15. “What are ‘Orphaned Items’ ?”
    Short Answer: As seen in the manager under  Items list > Category drop-down menuThese will display Items that have lost their parent(s) categories.  In  other words, at some point, you deleted a Category that contained Items, and  those Items were not assigned to any other cat...

  16. “What is the difference between the fields ‘subtitle,’ ‘summary,’ and ‘detail’”
    Short Answer:When they go to the login page, they can request a lost password which will cause the shopping cart software to automatically generate one for them. They can change that password after they login.  Detailed Explanation:“Subtitle” is a short phrase/line just below the product name. ...

  17. “When creating new products, how do I quickly create a similar item, or duplicate item, in essence allowing me to quickly create many very similar products in my store?”
    Short Answer  Use the item importer, since this is much faster than “create similar item” tools you may have used on other software systems.  Detailed Explanation  When you use the importer, you can create a spreadsheet (e.g. Excel) and very quickly copy and paste rows, then edit th...

  18. “When someone is browsing my website, I want them to skip/bypass the main catalog page, and go straight to my products page.”
    Please see the related question.