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PAYMENT & GATEWAY (20)
Credit card, check, purchase order, Paypal, and other payment options are covered here; including gateway related questions.
CHECKOUT
This is the 3rd step of the online ordering process (browse categories/products, add to cart, checkout)
There were 16 questions found in this category:
  1. "How do I add basic conversion tracking for PPC or affiliate programs ?"
    Short Answer: This will vary per program.  Most PPC (pay-per-click) programs such as
    Google AdwordsYahoo AdvertisingMSN AdvertisingOvertureAnd some affiliate programs will provide you with a little Javascript code.

    You just need to add them to the checkout receipt messages.  Y...

  2. "How can I accept credit cards in my online store, and how do I set it up?"
    Short Answer:If you would like to know how to connect your shopping cart to the gateway, please see  the related questions below.

    There are basically a few steps  involved in accepting credit cards online.   Here is a flowchart of how the pieces all connect:Website/Shoppin...

  3. "How can I tell if my checkout, or account page is actually secure ?"
    Short Answer:You can tell if a page is secure because the address bar should have an "s" in it, like this "https", while insecure sites/pages do not "http"For example:NOT SECURE: http://my-site.comSECURE:https://my-site.comThe other thing you will see is a little lock icon in the bottom right cor...

  4. "How do I add an 'I AGREE' checkbox to my checkout, which requires the shopper to click in order to complete their checkout ?"
    Short Answer:You can add this by setting the options under SETTINGS > Checkout Settings > and under the section "Checkout messages"Detailed Explanation:First, you want to enable the setting "Terms & Conditions Checkbox - Show," then under "Terms & Conditions Checkbox - URL" put the act...

  5. "How do I allow customers to add gift messages, and information about the gift recipient?"
    Short Answer There are a couple ways to do this. At the order level (meaning one message, and one recipient for the entire order) or at the item level (meaning each item can have a gift message). Doing it at the order level makes the most sense in most cases. It is much easier to manage, and much ea...

  6. "How do I connect my shopping cart with the gateway / merchant account to accept credit cards ?"
    Short Answer:Go to SETTINGS > Payment Methods.  Then select your gateway, and configure its settings.
     Detailed Explanation:On this page you can determine which credit cards to accept. By default, the term 'merchant account' usually means Visa and Mastercard, so if you haev a mercha...

  7. "How do I remove the message 'So far you are saving a total of ___ off the regular price' ?"
    Short Answer:Update your cart setting "Show the Customer's Savings from Sales and Promos"Detailed Explanation: This setting can be found under:  SETTINGS > Cart

  8. "How do I setup Google Analytics Ecommerce Tracking on my store, and how does it help me ?"
    Short Answer:This requires a few steps in order to work, but is very useful to a merchant as Google Analytics can provide a very in-depth look at your online business as it allows you to track your ROI (return on investment).  E.g.  Put a dollar into your website, get back five.  Spen...

  9. "How does the heard about feature work, and how can it help me ?"
    Short Answer:The "heard about" feature can be quite a useful tool in understanding where your shoppers are coming from, and provide a supplemental insight along-side most analytics platforms. It should not be a replacement for an analytics solution.  You will find that the "heard about" results...

  10. "I need a logo for my store, such as a secure seal logo, or credit card logo."
    Short Answer:For your pure convenience, we have created a directory on our site where you can get these images Click Here.  If you need a secure seal (clickable security logo) for your checkout, please see the related questions below.Detailed Explanation: There are various size and formats of ...

  11. "Where does the shopper create an account to checkout ?"
    Short AnswerOur ecommerce checkout process is slightly different that what some people are used to in the account process. For example, when a new customer goes to place an order, the first screen they are presented with is a First Name, Last Name, Email Address.  After that, they will fil...

  12. “How can I put a ‘secure’ notice, 'privacy policy' or other statement on my website?”
    Short Answer: As for a Privacy Policy, and Terms of Use (Terms and Conditions), we cannot provide this as it varies from business to business.  You may however find out if your merchant account provider can help you with this; or you may be able to find another website in your industry to get s...

  13. “How do customers login to see their order history if they did not create an account when they checked out (after shopping) ?”
    Short Answer:When  they go to the login page, they can request a lost password which will cause  the shopping cart software to automatically generate one for them.  They can change that password after they  login.   Detailed Explanation:Another thing  to note is th...

  14. “My merchant account company said that I in order to protect myself against charge-backs, that I need my customers to agree, or digitally sign something.”
    Short Answer: We have a feature in the checkout settings to let you do this.Detailed Explanation: But you can also consider an alternative which may be easier on the shopper (one less thing to click); and that is to simply add a message to the checkout (on the billing/shipping page) saying something...

  15. “The checkout, or other secure page, does not show something, or is not displaying correctly.”
    Short Answer: Missing things  can include things such as stylesheets, menus, rollover images, JavaScript  elements and more.  This can affect any  secure page, such as the customer login page.The manager is probably missing  your secure Items.  Since secure pages  ...

  16. “The SSL certificate, or secure certificate (Thawte) shows as being expired.”
    Short Answer:This error only happens with Internet Explorer, but works fine in other browsers such as Firefox.Detailed Explanation:In the code for  your checkout page, change:  USMYTE7   to[SSL_CODE]Don’t forget to include the brackets ...