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EMAIL
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There were 4 questions found in this category:
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 "In the customer’s email receipt, the order details are blank, empty, or transparent, or very hard to read because the font is so light."
Short Answer:This is also true for when viewing the orders within the manager.This is because your checkout page settings has a light color (e.g. white), and these same settings get used on email confirmations, as well as on the order details in the manager’s ORDERS page.Detailed Explana...
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"Why are there two versions for each email. An HTML version and a text version?"
Short AnswerBecause a small percentage of the world still uses text-based email readers, or do not allow HTMLDetailed ExplanationFor example, if you use Gmail, Hotmail, Yahoo email, etc... all of these services allow richly-formatted HTML emails. This allows you to send emails with color...
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How do I send my customers their tracking number (for shipping)?
Short AnswerOn your email settings, if you look at the shipping notification emails, you will see that in our default message, we already include the appropriate place holders, so you probably will not need to change it. How to use this feature: Whenever you get an order, you can click on that...
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“I don’t seem to be getting all or some of the order emails (order confirmations) whenever someone places an order.
Short Answer: First, be sure that it is not simply a slow delay in your email—sometimesemail systems can be delayed by minutes, or hours in bad cases.If it’s not a delay in the email, then in most cases (not all) this is a problem by your email provider (e.g. Gmail, Yahoo mail, Hotmail.com).&n...
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