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SHIPPING & TAX
There were 10 questions found in this category:
  1. "How can I offer free shipping when a certain dollar amount is reached?"
    Short Answer: In other words, you would like to avoid charging shipping if the shopper orders a certain amount.  To do this, create a promotion.  Detailed, step-by-step instructions below. Detailed Explanation Create a new promotion (MARKETING > New Promo) Give it a name (you ...

  2. "How do I offer free shipping for local pickup ?"
    Short Answer:You can either create a free shipping method, or a promotional code to do this.Detailed Explanation:To create a free shipping method, go to your shipping settings, and create a new manual method, and set the price to 0.00.  Give it a name like "Local Pickup Only"  This is probably the b...

  3. "How do I print labels for UPS, FedEx, USPS, DHL, or other carriers (a.k.a. shipping company)?"
    Short Answer: We have found it to be ideal in most situations to use the application (usually free) from your carrier company, and export the data from your store, and then import it into your carrier’s software, for batch label printing.  Detailed Explanation: Here is a sample process:  F...

  4. "How do I setup real-time shipping methods ?"
    Short Answer:You can setup realtime shipping under TAX & SHIP > Real-Time Methods.  Real-time methods allow you to quote precise rates from major carriers such as UPS, FedEx, and USPS.
    Detailed Explanation:You should already have a shipping account with that shipper.  If you hav...

  5. "Why are some real-time shipping methods are missing from the checkout?"
    Short Answer: Please see the related question below for more general answers about why shipping rates might not be appearing.  This article specifically covers issues where the shopper can see shipping rates from real-time carriers (e.g. UPS, USPS, FedEx), but some of the rates are missing. ...

  6. "Why is shipping not being charged, or some shipping methods are missing ?"
    Short Answer: Possible reasons include: 1.  You are missing some, or do not have any shipping methods setup. 2.  You have excluded shipping on some/all items, at the item level.3.  You are running a promotion which discounts shipping to free.

    4.  You do not have weights...

  7. How do I send my customers their tracking number (for shipping)?
    Short AnswerOn your email settings, if you look at the shipping notification emails, you will see that in our default message, we already include the appropriate place holders, so you probably will not need to change it.  How to use this feature: Whenever you get an order, you can click on that...

  8. USPS Error message: "(80040b1a) Authorization failure. You are not authorized to connect to this server"
    Short Description:This is because you have not yet activated your USPS registration.  Call them to activate it.Detailed ExplanationWhen register your cart account with USPS to use their real-time shipping calculator, they instruct you to call/email them to activate your account.  Specifically, they ...

  9. “How do I add, or remove, a country/state; so that for example, people in Canada can order from my website?”
    Short Answer: TAX  & SHIP > Countries  (or states). PLEASE BE SURE that if you add a new country, that you add your shipping methods to it (if you are charging shipping of course).  If you are using any real-time shipping methods, be sure those shipping methods are enabled have...

  10. “How do I allow shipping to APO (APO AE) addresses, or U.S.military addresses”
    Short Answer: Create  a new state in your manager, and call it APO AEDetailed Explanation: Go to SHIP  & TAX and then go to the states list, and add a new state, calling it APO  AE.  You should be familiar with shipping  to such addresses, as they are similar in many way...