How do I send my customers their tracking number (for shipping)? |
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Short AnswerOn your email settings, if you look at the shipping notification emails, you will see that in our default message, we already include the appropriate place holders, so you probably will not need to change it. How to use this feature: Whenever you get an order, you can click on that order, and add a tracking number there, and save the page (you will probably want to enter the shipping date as well). Then, click the "Send shipping notification" link. That tracking number will be displayed in the shipping notification email, and it will automatically become a link to the carriers website for tracking lookup. Currently, the shopping cart software will also know which carrier it is, whether it's UPS, FedEx, or USPS. Detailed ExplanationThere are three versions of the place holder, one for your HTML email [TRACK_NUMBER_TEXT_LINK], and one for the Text version [TRACK_NUMBER_HTML_LINK]. These are different because in the HTML version, it gets displayed as a link like this: 1Z0Y0000000000000. And in the text version, it gets displayed like this: http://wwwapps.ups.com/WebTracking/processInputRequest?InquiryNumber1=1Z0Y0000000000000&AgreeToTermsAndConditions=yes&track.x=20&track.y=6
(because this is the limitation of text only email). In this example, I was using the made up tracking number 1Z0Y0000000000000. In the text version, you may want to add [TRACK_NUMBER], which would display the tracking number.
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