Error message “If you would like to increase the quantity of an item, please change the amount in its QTY box, and then click the Update Button.“ happens when the shopper clicks ‘back’ or ‘reload/refr

Would you like to...

Print this page

Email this page

Post a comment

User Opinions

No users have voted.

---

How would you rate this answer?

Helpful

Not helpful

Thank you for rating this answer.

Short Answer:

This is the nature of web technologies. And the way our cart can be implemented the way it is (using POST/GET, etc…). To prevent this from happening, keep the navigation simple and easy to use, and possibly have a message in the cart to instruct them.

Detailed Explanation:

Be sure they have an easy way to continue shopping, such as offering the “continue shopping feature, or keeping your site/catalog navigation readily available (and perhaps a message like, “to continue shopping, please select a category from the left”).

You can also add some text to the shopping cart/checkout pages that instructs the shopper to not click on the “Back” button in their browser, and not to refresh the page.

If you are a programmer, and have other suggestions, we are open you’re your feedback on this.