“I need a feature that the shopping cart software does not have”

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Short Answer:

Similar questions include:

 
• “The shopping cart software does not do something quite the way I like”
 
• “This should be a basic feature of any shopping cart software, so can you add it please?”
 
• “What is your bug fix policy ?”

Bugs are distinct from new feature requests.  Below we outline the difference and procedures for each:

Detailed Explanation:

BUG = something that does not work the way it was intended, or by design.  If it is a feature that does not operate the way you prefer, or the way that you think it should work, then this is not a bug.  All critical (blocker type) bugs are fixed as promptly as possible.  These bugs are bugs that prevent people from shopping on your store, or from you processing your orders, etc…Minor bugs are usually repaired and released, in order of severity, whenever we make a major release.

NEW FEATURE = (or changing existing features):  If you want to add a feature, there are two ways to go about this:

Free:  Tell us what you feel is important for our shopping cart software to have.  As all our customers submit their feature requests, we simply track them all, and the features:

 
• with the most requests (from different customers of course) will be placed at the top of the to-do list.
 
• that benefit the most customers
 
• we feel will benefit our users the most (e.g. marketing tools to help you sell better)

We work on the free features in-between the paid work (see below). We constantly get a lot of requests for new features (we found that we get one request per customer on average, so that can total thousands of requests at any given time).  And it can take a lot of time to build in what seem like, simple features.

Paid (prioritized):  If you need a feature, and need it now, you may choose to compensate us for our work.  Sometimes, we will do it at a discount if we feel it will benefit enough of our users.  This is pretty amazing considering most shopping cart companies will not do this for their customers.  Most of them require you to wait until a major release date, if they even program a change for you at all. 
 Costs range according to the complexity of the feaure:

• Simple setting:  Typically, these are priced at hourly rates
• Existing feature modification:  Ra
• New feature:  These are usually at a minimum of $400.
• Very large/drastic changes: may require a fee to design / create the project scope.

When you get a feature added, our other shopping cart software users will also benefit by getting this feature as well; and vice versa—when someone else gets a feature for our shopping cart software, so do you!  In this way the shopping cart software becomes a communal effort.  Some people ask, can I add a feature just for myself, then the answer is "no" because if we went with that approach, you would not a fraction of the features you have in your cart today, not to mention that the complexity of the cart would grow out of control. You may not be aware of it, but we are always adding new features every month.  We usually notify all of our users via email whenever we launch major releases.

If you request a feature that we believe will NOT be of benefit to the majority of other shopping cart software users, then we may recommend moving to one of our custom solutions, which is often more expensive in the long run in the sense that you are not getting the new feature additions all the time. Complete custom shopping cart solutions, programmed from the ground up are available to serious clients.